Support Services

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Remote Services

Customized Training and remote support for customers

We offer remote access support, whereby we can monitor and manage your systems. Our services include:

User Maintenance:
Account of users who have left the client organisation are disabled from Vault, License option file and active directory groups.

Access Request Processing:
Providing access to Vaults and Autodesk Licenses as requested by the users.

Software Installation:
Installing Autodesk software as per user request.

Application Error Solving:
Solving errors in Autodesk application.

Job Queue Cleansing:
The Job Queue is a list, or queue, of jobs submitted by clients (Inventor, AutoCAD, Vault, and Autoloader) waiting to be processed. This queue is stored in and managed by the Vault Server. Sometimes jobs fail to process and throw errors. We investigate the reasons of the errors and process the jobs.

Vault Administration:
Solving requests from users related to Vault administration.

Send weekly report to Engineering Lead of client.

Documents Maintenance:
Maintaining documents of Engineering Application support team of client.

User Training:
Providing training on Autodesk application to the users as required.

Software Services & Solutions
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